Current city: Swansea, Wales UK
Hometown: Pine River, Wisconsin, USA
BA Art History | MBA Service Innovation & Design
Finding new ways for teams to work together, services to be delivered and business to be done.
I work with individuals and teams to develop a 'design thinking' mindset that puts people at the heart of decision making. It starts with listening to those we serve - customers, employees and other partners. Sometimes that means organized listening through qualitative research, observation and workshops; other times it's a bit more simple. Never underestimate the power of asking the guy or gal next to you for feedback to get you to the next iteration.
Interpreting insights is key. Even if everyone is speaking the same language, interpersonal communication is hard. (For example, did you know the English word 'run' has 645 different meanings?) Not to mention each individual has a unique history, influences and needs. It's easy to get overwhelmed.
Interpreting the 'data' is about identifying trends or themes. Sometimes that process is complex, especially as the amount of information available increases. Other times, it's as simple as saying, "We've been having X problem. In the interview XYZ came up. That explains it!"
Listening and interpreting all sounds great but at some point you just need to get sh!t done. I've worked with budgets of all shapes and sizes. We'll work together to find balance: Enough insights to provide value with room for iterating and implementing the solutions.
I believe in seeing projects through, after all, seeing the results is what makes it all worth while.