A five-minute snapshot session for the July 2018 Enhancing Student Learning Through Innovative Scholarship Conference. The session was designed to introduce an early iteration of the learning progression for the four-year innovation programme at the University of Bristol’s Centre for Innovation and Entrepreneurship that transitions through a series of six projects within the first two years of the programme.
Challenge or How Might We... questions are often employed in the 'solution space' during brainstorming sessions. However, they are often overlooked as tools to help ensure you are asking the right questions in the first place.
I was honored to present at the 2018 Swindon & Wiltshire Women in Business Conference. During the keynote, I shared my story and approach to work in innovation and encouraged attendees to reflect on how a fresh look at collaboration, experimentation and perspective might help their businesses.
This post shares presentation highlights and links to additional resources to learn more.
Customer-centered and human-centered approaches have grown in popularity in the business world to refocus on what really matters—the people an organization exists to serve. In the same way, the idea of student-centered learning is on the rise in higher education. As educators, it requires being adaptable and responsive to the needs of students as we help prepare them to thrive our rapidly changing world.
This article published in the Journal of Finnish Universities of Applied Sciences shares a 4-step process for embracing student centricity in when redesigning learning experiences.
Introducing my career pivot and the research project that fuelled it: A 98 page Master’s thesis on designing student-centred learning experiences.
What could it mean, personally or for our business, if we fully realized the magnitude of the changes that are in our future are as great as those in our past? What if we used that knowledge to shape the future? This post introduces the concepts of end of history illusion and Futures Thinking and how they impact these questions.
Imagine sitting with your teammates and co-workers. One-by-one they begin sharing the impact you’ve had on them during the time you have worked together.
What would they say?
This is the last of a four-part series exploring the rise of services and providing tips for brands looking to understand service basics.
This post is about building a shared language to help team members get on the same page faster and more effectively.
This is the third post in a four-part series exploring the rise of services and providing tips for brands looking to understand service basics.
Delivering a service is about creating value for another human being, yet human beings are unpredictable. This can make service delivery challenging to grasp...
This is the second post in a four-part series exploring the rise of services and providing tips for brands looking to understand service basics.
"Think of your brand as a service" looks at the shift in mindset that needs to occur in order for businesses to shift from a goods to a service mentality.
This is the first post in a four-part series exploring the rise of services and providing tips for brands looking to understand service basics. This post explores the rise in services businesses that has been occurring since the industrial revolution. Did you know that services make up 80 percent of U.S. economic activity?
The Culture Map is a model developed by Erin Meyer to bring practical insight into how cultural values impact cross-cultural encounters. Meyer’s model is powerful because of its practical application and ability to shift the view of cultural differences based on the relativity to ones own culture.
Empathy is a core competency for designers. We talk about and practice putting ourselves in another person’s shoes. In truth, it is an illusive competency most of us will live a lifetime striving to contain. This is especially true when it comes to culture. It is nearly impossible to quantify, the number of societies, cultures and sub-cultures that exist in the world, let alone to step into the shoes of each and every person.
To really begin to dig (or swim) deeper, we can supplement our senses with research as well as good ol’fashioned human experience.
This month I took part in a Design Weekend hosted by Futurice and the local University of technology. The approached resembled the Global Service Jam, only the challenge we were working to solve was real. Our task was to design a solution that would allow social workers from Save the Children, Finland to collect feedback from children in a way that minimized adult interference.
I write about my takeaways from the UX portion of the event on the SID Laurea blog.